ePsych Billing Reviews
About this page: This is ePsych Billing’s own website, not an independent review publication. The testimonials below are published by the company; individual experiences are not a guarantee of another practice’s results.
To evaluate the service, read about ePsych Billing, compare billing services, and use our billing-vendor comparison worksheet. For an existing service issue, see client support and service concerns.
Recorded and written feedback about experiences with ePsych Billing.
Recorded conversations about ePsych Billing
These videos are published by ePsych Billing on this company website. They are individual recorded comments from specific conversations, not independent reviews and not a forecast of another practice’s results. Written testimonials already on this page are unchanged.
Authored by Alex Trent for ePsych Billing.
Gayle on sending dates of service and getting paid
Recorded 13 April 2026. Gayle describes emailing patient names and dates of service to Nicholas, receiving acknowledgements, and that nothing is missed that she has noticed. This is her account of that workflow, not a payment-timing guarantee.
“Yeah, it’s seamless.”
“Nothing is missed that I’ve noticed.”
Duration: 0:39. English captions; uncertain speech is marked.
Watch Gayle’s recorded conversation on the ePsych Billing YouTube channel.
Rod on how quickly billing questions get a response
Recorded 30 July 2026. Rod describes working with Michael on billing questions. He says problems are usually caught before the practice notices, and that Michael has been right on top of it when they ask. This is one administrator’s example, not a promise that every problem will be caught.
“How fast do you hear back from Michael? Quickly.”
“If we’ve had a problem, he usually catches the problems before we do.”
Duration: 0:42. English captions; uncertain speech is marked.
Watch Rod’s recorded conversation on the ePsych Billing YouTube channel.
Using billing reports and EHR tools after outsourcing billing
Recorded 27 May 2026. This speaker describes spending less mental load on billing, seeing EHR and ERA features used, still doing some billing herself, and shifting toward a more operational view of the practice. The clip does not claim a measured revenue increase.
“I was actually able to see numbers.”
“I do some of my billing already still.”
Duration: 2:50. English captions; uncertain speech is marked.
King on mental health billing codes and payer differences
Recorded 24 September 2026. King describes learning mental-health modifiers and codes from Nick, including that some codes were not getting paid before, and that coverage is case by case because payers differ. This is his learning example, not coding advice or a payment guarantee.
“I’ve learned a lot from Nick actually over the years working with him.”
“So no, it’s a lot to learn.”
Duration: 0:55. English captions; uncertain speech is marked.
4.75%
of collections
9 written client testimonials on this page
4.75% of collections, no setup fees
30-day free trial, no long-term contract
Written client testimonials
Written by practicing mental health professionals across the United States.
Everything is great! Henry is a godsend. He is awesome in both this practice as well as with UMADAOP Lucas County. It is a genuine pleasure to work with him!
Emily Boston
Private Practice, Ohio
Sep 2026
This has been a fantastic company to work with! The billing specialist assigned to us (Max) has been particularly wonderful – professional, very responsive, knowledgeable…just everything we could have hoped for! A complete breath of fresh air in comparison to the miserable company we were using previously. Five Stars!
Lisa Hardebeck
Mental Health Counseling Practice
Sep 2026
What a fantastic company! Managing billing and insurance has always been one of the toughest challenges for our Mental Health Counseling business. For years, we struggled with this aspect until we discovered Alex and ePsych. I can’t express enough how much of a game-changer this partnership has been for us. Max has been exceptional, and our billing processes are now running smoothly and efficiently. Thanks to their dedicated efforts, we can now focus on expanding our business and delivering top-notch service to our clients without the constant worry of billing and insurance. A huge thank you to the team for all your hard work and support!
Lillian McCord
MHC Practice Owner
Sep 2026
I’ve used ePsych for approximately one year and they’ve been absolutely amazing! Brandon and Alex are always available to answer questions and provide timely solutions to billing claims’ problems. I recommend them as my one and only claims and billing managers.
Jennifer Pierson
Licensed Psychologist
Aug 2026
ePsych Billing has been one of the best business decisions that I have made. They are easy to work with, thorough and provide quick responses. They also have a reasonable rate. I have used other vendors and this is DEFINITELY a great choice!
Mindy Moore
Private Practice Therapist
Aug 2026
By far the best biller we’ve ever used for our neuropsychology practice. Brandon is exceptional in his understanding of our billing and credentialing needs and very responsive. It’s not uncommon for him to reply to an inquiry within minutes of sending the email and his accuracy is unparalleled. We’ve seen our reimbursements increase exponentially since switching to ePsych and we cannot recommend them highly enough.
David Dvali
Neuropsychology Practice
Aug 2026
Adam Hill at ePsych billing is the man!!! He has stayed on top of my billing and claims processing better than anyone I’ve worked with since starting my practice 4 years ago. ePsych Billing has been a top notch company to work with as a solo practicing therapist. Do yourself a favor and start working with them asap.
J. Phillips
Solo Practicing Therapist
Aug 2026
This is an EXCELLENT company that knows the subtle difference in managing behavioral health practices. I previously had difficulty with claims being rejected and insurances companies delaying payment for months at a time; with ePsych Billing, I’ve not had any rejected claims and payment has been within 30 days. I strongly recommend this company for mental health clinicians as billing for mental health services is not the same as billing for medical services/codes.
Angela Larery
Behavioral Health Clinician
Aug 2026
ePsych Billing is phenomenal! Henry is their billing professional that directly handles my private practice. I have been in practice since 2003 and I have had several billing services, but ePsych billing leaves them all in the dust! My billing was a hot mess when I contacted Epsych billing, because my previous billing services were all costly and their service was poor. Henry was able to quickly clean that mess up and get all the claims fixed and resubmitted, and recovered thousands of dollars for me that I had not ever been paid due to poor previous billing service. He has been handling all my billing moving forward, and I get paid every time consistently, and he is very quick to respond to all my questions and issues. I highly recommend ePsych billing!
Katherine
Private Practice
July 2026
4
Recorded Client Conversations
No
Long-Term Contract
4.75%
Industry-Low Rate
30-Day
Free Trial
Why Mental Health Professionals Trust ePsych Billing
ePsych Billing reviews consistently highlight one thing that separates this company from every other medical billing service: it is run by a mental health professional, not just a billing company. Alex, the founder, holds a Master’s Degree in Psychology and spent years teaching psychology at the university level. That background shapes every interaction and every billing decision the team makes.
For therapists, psychologists, psychiatrists, and counselors, this matters enormously. Mental health billing operates under a completely different set of rules than general medical billing — from CPT code specifics (90837, 90834, 90832) to payer-specific behavioral health requirements, to the nuances of credentialing for telehealth services. A billing company without that specialized knowledge costs practices thousands of dollars in denied or underpaid claims every year.
In the written testimonials on this page, one clinician reports no rejected claims and payment within 30 days after switching, and a neuropsychology practice reports higher reimbursements since moving to ePsych Billing. These are individual experiences, not a guarantee for another practice. The 30-day free trial lets you evaluate the service before committing.
What Clients Say Most About ePsych Billing
Across the 9 written and 4 video testimonials on this page, the same themes come up:
- Dedicated billing specialists — Every client is assigned a personal biller (Henry, Max, Brandon, Ben, Sam, Adam, Roger, Marshall, Sean) who learns their practice and stays on top of claims proactively.
- Responsive communication — Multiple reviewers note that their specialist responds to questions within minutes, not days. This is consistently cited as a major differentiator.
- Recovering lost revenue — Several reviews specifically mention that ePsych recovered thousands of dollars in previously rejected or unpaid claims from prior billing companies.
- Affordable pricing — At 4.75% of collections with no startup fees and no long-term contracts, ePsych Billing’s rate is significantly below industry average (5–15%).
- Peace of mind — The most emotionally resonant reviews describe finally being able to focus on patient care without the cognitive drain of billing anxiety.
These testimonials are published by ePsych Billing and reflect individual clients’ experiences. To evaluate the service for your own practice, start the 30-day free trial with no long-term contract.